About Tech-Buddy and the Team behind it
About Tech-Buddy
We all have that one relative (maybe a parent or grandparent) who calls when something isn’t working on their phone, laptop, or TV. Tech Buddy is the Support Squad's answer to make that experience easier for everyone.
It’s a simple, AI-powered web app where family members—especially elderly ones—can type out their tech problems in everyday language. Whether it’s “Can you fix my phone? It’s not charging.” “How do I transfer money on this app?” or “How do I reset my password?” Tech Buddy gives them instant, easy-to-follow help.
Support Squad designed this to feel personal, clear, and approachable. It’s like having a patient tech-savvy friend available 24/7, without needing to make a call or wait for someone to stop by. And for peace of mind, family members can still get updates or stay connected.
Tech Buddy was created with real people in mind — especially those who didn’t grow up with technology but still need to use it every day. Here’s what we hope to achieve with this project:
- - Give confidence to non-technical users: We want users to feel empowered, not intimidated, when facing a tech issue. With clear, simple explanations, they can troubleshoot problems on their own without feeling overwhelmed or helpless.
- - Lighten the load on tech-savvy family members: Tech support from loved ones is usually just a call away but it can be stressful for both sides. Tech Buddy offers a gentle, always-available alternative that helps reduce pressure while keeping the support system in place.
- - Make tech help feel friendly, personal, and easy to understand: No tech jargon. No complicated steps. Just straightforward, human-centered assistance. We want users to feel like they’re chatting with a patient, knowledgeable friend not reading from a manual.
- - Integrate AI gently, so it supports users without overwhelming them: Tech Buddy uses AI to generate custom responses that are clear, helpful, and respectful of the user's experience level. The goal isn’t just to “answer a question,” but to offer guidance that feels human.
